Complaints Procedure

We handle concerns fairly and in a timely manner.

Step 1: Submit your complaint

Email clients@shoulderwash.world with a clear summary, relevant dates, and your preferred outcome.

Step 2: Acknowledgement

We aim to acknowledge complaints within two working days.

Step 3: Review and response

We aim to provide a written outcome within ten working days, or an update if further review is needed.

Escalation

If you remain dissatisfied, request an internal escalation review by replying to the decision email.